Refund Policy

1. Buy with confidence

You can ask for your money back within 7 days of a payment, as set out below, so there is little risk in trying a plan.

2. Our money-back promise

If you buy a plan and it isn't right for you, tell us within 7 days of your first payment and we will refund that payment in full, monthly or yearly plan alike. No need to explain, though we'd love to hear what we could do better.

3. Renewals

Paid plans renew automatically at the end of each month or year until you cancel. If you forgot to cancel and were charged for a renewal, contact us within 7 days of that charge and we will refund it.

We send a reminder email before a yearly renewal. [Operator to confirm once billing is live.]

4. Cancelling

You can cancel at any time. Cancelling stops the next renewal; you keep your plan until the end of the period you have already paid for. After the refund windows above, we don't give refunds or credits for the unused part of a period, or for plan limits you didn't use.

5. Changing plans

If you move to a bigger plan part-way through a period, you pay only the difference for the time that is left. You can ask for a refund of that upgrade charge within 7 days, and we will put you back on your previous plan. If you move to a smaller plan, the change takes effect at your next renewal and no refund is given for the current period. [Operator to confirm how upgrades are charged once billing is live.]

6. When we refund more

We will also refund, without you needing to ask twice:

• a payment taken in error, or taken twice
• a period you paid for when the Service was unavailable for a long time because of us
• the unused part of your plan, if we close your account for reasons that are not your fault

7. When we can't refund

We may decline a refund if:

• the request is outside the windows above
• the account was suspended or closed for breaking our Terms, such as fraud or abuse
• the request is part of a pattern of buying and refunding to get free use

Nothing in this policy takes away rights you have by law.

8. If you live in the EU, the UK or similar places

Consumers in these places usually also have a legal right to withdraw from an online purchase within 14 days. That right stays in place whatever this policy says, so it is in addition to our 7-day promise: you can use whichever helps you more. If you ask us to start the service straight away, the law may allow us to keep a fair amount for the time you've already used it. [Lawyer to confirm the wording for each region you sell to.]

9. How to ask for a refund

Use the Contact page, from the email address on your account, and tell us which payment you mean (the date, or the invoice number from Paddle). We reply within [2 business days].

Payments are handled by our payment provider Paddle, which is the seller of record. We either refund you through Paddle or ask Paddle to do it for us. You can also contact Paddle's buyer support directly, using the link in your invoice or receipt.

10. How long it takes

Refunds go back to the payment method you used, including the sales tax or VAT on it. Once approved, they usually reach you within [5 to 10] business days, although your bank or card company can take longer to show it. If your payment was in another currency, the amount you get back may differ slightly because of exchange rates.

11. Please talk to us first

If something went wrong, please contact us before you ask your bank for a chargeback. We can usually fix it faster, and a chargeback may lead to your account being suspended while it is looked into.

12. Deleting your account

Deleting your account and data from Settings does not by itself cancel a paid plan or trigger a refund. Please cancel your plan first, and ask for a refund if you're within the windows above. [Update this section when billing is connected: deleting an account should cancel its plan.]

13. Changes to this policy

We may update this policy. The version in force when you paid applies to that payment. We will update the date at the top and tell you about important changes.

14. Contact

Questions about a payment or this policy? Use the Contact page. Our address is [registered address].